Crew by Palacio
Staff Quick Guide
For front desk, housekeeping, maintenance, and trainees during a normal shift.
1. Login
- •Open Crew on your phone.
- •Enter your 4-digit PIN.
- •Allow location when asked — staff must be on-site. Managers are exempt.
2. Tasks
- •Start on Tasks.
- •Open a task to see steps, notes, photos, or SOP context.
- •Mark done only when the work is actually finished.
- •If something blocks you, flag it instead of ignoring it.
🚩 Flag a problem
- •Tap Flag or use Quick Report.
- •Choose the category and room if relevant.
- •Write a short, clear description.
- •Urgent/guest-impact issues alert management.
🤝 My Shift / Handover
- •Use My Shift to see your progress.
- •Add handover notes before you leave.
- •Mention unfinished work, guest issues, cash issues, or anything the next shift must know.
5. Learn
- •Use Learn for training questions and XP.
- •Answer carefully — training quality matters more than points.
6. SOPs
- •Use SOPs when you are unsure how to do a task.
- •Complete SOP steps as you work through them.
- •Trainees/proefdag users follow the first-day checklist first.
Profile
- •See your progress, XP, next shift, and logout.
- •Use this as your personal status page.
🆘 If stuck
- •Ask Rochelle or the shift lead.
- •Flag the issue in Crew.
- •Do not complete a task just to make the list look clean.